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Privacy Policy

Effective Date: May 22, 2018

Who we are

CPP Limited own and operate the Cardiff Park Plaza Hotel, Laguna Health & Spa, Laguna Kitchen & Bar and Kuku, all situated on Greyfriars Road, Cardiff, CF10 3AL.
Park Plaza Hotels is a part of the Radisson Hotel Group and you can see their Privacy Policy at www.parkplaza.com.

Your Privacy

At Park Plaza Cardiff, we are committed to maintaining the trust and confidence of the vistors to our website and business. We are not in the business of selling, trading or otherwise profiting from email lists and other information we collect from our customers; that just is not our thing. There is some information we need to collect and store about you to help us serve you better and allow us to, hopefully, only market to you things you might find interesting. We will set out below how we collect, store and use your personal information and how you can access that information.


Collection, Storage and Use of information

Depending on how you interact with us there is different information we might collect from you. For example:

  • If you sign up to a mailing list we collect contact information.
  • If you book and stay at the hotel or make a restaurant reservation we collect contact information, dates of arrival and departure, goods and services purchased, special requests and service preferences. We also collect information on your use of our loyalty programs, including how you earn and redeem points.
  • For Health Club and Spa users we also collect medical and health information.
  • We collect payment information. For example, we may collect your payment information if you make a reservation online, purchase a service or enrol as a health club member.
  • We also automatically collect some information when you use our websites such as the browser you use and the linking site you visited us from and left to.
  • We may use Cookies, web beacons and other tracking technology to help make your access to our websites more seamless and help us track usage over time and across our different websites. You can disable cookies in your browser settings if you do not want them to be used.
  • Where necessary, we may share or receive information from and to third parties and other parts of Park Plaza and the Radisson Hotel Group.
  • We collect information if you apply to work with us.

We use the information to provide and tailor services to you. If we have received your explicit permission to do so we might also send you marketing information about products and offers we think might interest you.

We store the information we have about you in a secure manner. Access is restricted to people who need to see it and we have policies to only keep the information for as long we need it. If you have a financial transaction with us we typically keep records of that for 6 years.

Your access and control of the information we hold

If you have any questions about this Privacy Policy, or if you want to correct, update or request to see your information that we hold, please email us at dpo@parkplazacardiff.com.
You can also write to us at:
Data Protection Officer
Cardiff Park Plaza Hotel
Greyfriars Road
CF10 3AL

Any and all marketing emails we send out will contain links to opt out of future mailings.

We may update this Privacy Policy.

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
© 2018 CPP Limited. All rights reserved.